Return Policy

Effective Date: January 22, 2025

At A2Z 360 Management (OPC) Pvt Ltd / Alife Invention Biotech (OPC) Pvt Ltd, we aim to provide exceptional products and services to our customers. However, we understand that there may be situations requiring returns or refunds. This policy outlines the procedures to ensure a seamless resolution.

1. Eligibility for Returns

We accept returns under the following conditions:

1. The product delivered is damaged, defective, or expired.
2. The product delivered differs from what was ordered.
3. The issue is reported within 24 hours of delivery.
4. The product is used/unused, consumed/unconsumed, and in its original packaging (if applicable).

2. Refund Policy

Refunds are processed under the following conditions:

1. Refund for Damaged or Incorrect Items:
   • Eligible refunds will be processed after verification of the issue.
2. Mode of Refund:
   • Refunds will be credited to the original payment method within 10 business working days.
   • For COD (Cash on Delivery) orders, refunds will be credited as store credits or to a bank account upon submission of necessary details.

3. Return Process

1. Contact Us:
   • Reach out to our Customer Support team within 24 hours of delivery to initiate a return or refund request.
   • Email: info@orgaaa.com
   • Phone: As listed on our contact page.
2. Verification:
   • Our team may request additional details, such as images of the product and order information, for verification purposes.
3. Product Condition: The product should be in new or gently used condition.

4. Pickup and Replacement:

• • Your order will be replaced on the same business day of purchase.

Note: Return will acceptable or process within 10 business working days.

4. Cancellations

1. Orders can be canceled before shipment by contacting our Customer Support team.
2. Refunds for canceled orders will follow the refund guidelines mentioned above.

5. Changes to the Return Policy

A2Z 360 Management (OPC) Pvt Ltd / Alife Invention Biotech (OPC) Pvt Ltd reserves the right to update or modify this policy at any time. The latest version of the Return Policy will always be available on our platform. Continued use of our services implies acceptance of any changes to this policy.

For further assistance or queries, please contact us at info@orgaaa.com.

We are committed to providing a seamless and customer-focused experience.